South Florida HVAC Help

These Terms govern the Operator's software platform and the services identified in the plan and order summary shown to the business customer ("Contractor") before purchase. The platform is designed for HVAC businesses and business use. The person accepting for Contractor represents that they are authorized to bind Contractor; acceptance does not create a personal payment guarantee by that person.

The Operator provides software and only those services expressly identified as included in Contractor's accepted plan and order summary. The Operator is not an HVAC contractor and does not perform HVAC work. Contractor remains responsible for its licenses, employees, services, pricing, estimates, permits, customer contracts, and customer relationships.

The plan and order summary presented before checkout identify the selected plan, billing interval, price, included features, account limits, usage allowances, and any applicable tax. That accepted summary is part of these Terms. A feature is included only if the accepted plan/order summary identifies it as included and available to Contractor. A contact limit is a limit on active CRM records; an SMS credit is a message-segment allowance, not a contact allowance. Each SMS segment sent or received consumes one credit where the applicable plan meters that event. SMS allowances refresh by monthly usage cycle; annual prepayment does not grant a full year's credits at once. Unused credits do not carry over unless the accepted plan summary expressly says otherwise.

The current standard subscription prices are:

Annual prices are one prepaid year at a 10% discount from twelve monthly payments. Annual billing is not twelve monthly installments. The accepted checkout order summary controls if it displays a different price or interval before the Contractor authorizes payment. No plan automatically converts from Free to paid; Contractor must separately select a paid plan and authorize payment.

Before payment, the checkout flow will display these Terms, the selected plan and billing interval, the full recurring price, renewal terms, any applicable tax or separately authorized charge, and the acknowledgments required for the purchase. The Terms acceptance control must start unchecked. Contractor accepts by affirmatively selecting it and submitting checkout. Acceptance alone does not prove payment succeeded or that any service was delivered.

The Operator will retain an acceptance record identifying the account and accepting user, the acceptance time, the exact terms version and text or a verifiable copy of it, a content hash, the selected plan and billing interval, and the acknowledgments presented. Contractor may save or print the Terms before purchase and may request its acceptance record at help@southfloridahvachelp.com.

The subscription term begins only after the payment provider confirms the first successful charge. If payment is declined or otherwise fails, no paid subscription starts. Monthly subscriptions are billed in advance for one month and renew monthly until canceled. Annual subscriptions are billed once in advance for one year and renew annually until canceled. Contractor authorizes only the full recurring amount, billing interval, and any tax or charge expressly displayed in the final payment review and affirmatively authorized there. No separate card surcharge or other processing fee is charged under these Terms. Advertising spend is not included in the platform subscription unless the accepted order summary expressly states otherwise.

If a renewal price or other material billing term changes, the Operator will provide any notice and obtain any consent required by applicable law before the change takes effect. Where applicable law requires a renewal reminder, the Operator will provide it within the required period and include the renewal and cancellation information required by law.

Contractor may cancel a subscription at any time through the account's billing settings or by contacting help@southfloridahvachelp.com. Cancellation stops the next renewal and normally takes effect at the end of the current paid term; access continues through that term unless the account is lawfully suspended or terminated. If applicable law requires cancellation to take effect sooner or requires a different cancellation method, the Operator will honor that requirement. Cancellation of the platform subscription does not cancel Contractor's separate Google Ads or other provider accounts.

PLATFORM SUBSCRIPTION PAYMENTS ARE FINAL AND NON-REFUNDABLE TO THE FULLEST EXTENT PERMITTED BY LAW, except for refunds required by applicable law, verified unauthorized or duplicate charges, other incorrect billing, or an unused prepaid amount expressly refundable under Section 12. We do not provide voluntary prorated refunds for unused time or credits where applicable law permits that policy. This policy does not waive any non-waivable statutory, card-network, or payment-provider right. An approved service correction may be a non-cash platform credit only where applicable law permits that remedy.

Contractor must provide accurate account, business, campaign, and registration information; keep credentials secure; limit staff access to authorized users; and use the platform lawfully. Contractor is responsible for having the rights and permissions needed for the information and customer records it submits.

Before uploading or messaging any contact, Contractor must obtain and retain the consent required for the particular person, channel, and message; maintain evidence of that consent; identify the business sending the message; and honor STOP and other opt-out requests. An imported list, prior customer relationship, telephone number, or AI-generated draft is not itself consent. Contractor must provide truthful opt-in, campaign, and sample-message information and authorize any registration submission made on its behalf. The Operator may require additional information or refuse, pause, or stop a registration or message campaign if consent, accuracy, legal requirements, carrier rules, security, or provider availability is not established. Carrier, registry, and platform decisions and delivery are outside the Operator's control; no approval time or delivery is guaranteed. Credits are not a promise that a message will be delivered.

AI-generated content is a suggestion for human review. It may be incomplete or inaccurate. Unless the accepted plan summary expressly says otherwise, AI drafts are not sent automatically. Contractor is responsible for reviewing and authorizing content before use. The platform does not provide legal advice, engineering calculations, permit approval, or compliance certification.

The Operator will make the services identified as included and available in the accepted plan/order summary available to Contractor, subject to these Terms, reasonable maintenance, security measures, and third-party requirements. SOUTH FLORIDA HVAC HELP DOES NOT GUARANTEE RESULTS. The Operator does not promise a particular number of calls, leads, bookings, jobs, revenue, rankings, or return on advertising spend. Outcomes depend on market conditions and Contractor's data, pricing, capacity, response time, and follow-up. Examples and historical results are not promises. No uptime or response-time service level applies unless the parties separately accept it in writing.

Third-party services may have their own terms, fees, availability, and approval requirements. Contractor authorizes only the access described in the connection flow and may disconnect where supported or revoke access through the provider's security settings. Revocation does not undo prior authorized actions or require deletion of records that must be retained for security, accounting, legal compliance, or disputes.

Contractor owns and funds its own Google Ads account, and Google bills Contractor directly. An authorized advertising budget is a spending limit, not money paid to or held by the Operator. The Operator does not collect or hold Contractor's advertising funds. Google controls account approval, ad approval, delivery, and Google billing. A delay or suspension imposed by Google is outside the Operator's control, but does not excuse an express obligation the Operator controls under the accepted plan/order summary.

Free invoice creation does not include payment processing. Payment processing requires a separate connection or service shown in the applicable workflow and is subject to its provider's terms and fees.

Contractor retains its rights in the customer records and documents it submits ("Customer Data"). Contractor grants the Operator a limited, non-exclusive right to host, use, reproduce, transmit, and otherwise process Customer Data to provide, secure, support, maintain, and improve the services Contractor requests; comply with law; and address billing, fraud, safety, and disputes. The Operator will not sell Customer Data. Where applicable privacy law treats the Operator as processing personal information on Contractor's behalf, the Operator will process it for the purposes described in these Terms and the Privacy Policy, subject to Contractor's lawful instructions and applicable law. The Operator may use information de-identified so it cannot reasonably identify Contractor or an individual for analytics and service improvement.

The Operator may use hosting, authentication, database, payment, communications, analytics, security, and other service providers to provide the services. The Operator will use reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. No system or safeguard can be guaranteed completely secure, and the Operator does not represent an unverified certification or zero-incident history. Payment-card data is handled by the payment provider; Contractor must not upload card security codes or full card numbers.

The Privacy Policy describes additional information about data collected, provider categories, retention, and privacy requests. Contractor should review it before purchase. The Operator will notify Contractor and provide information as required by applicable law if a security incident affects Customer Data. Contractor remains responsible for notices it must provide to its own customers or contacts.

Contractor may use available account tools to export data and may request access, correction, or deletion by contacting help@southfloridahvachelp.com. The Operator will respond as required by applicable law and the Privacy Policy. Following termination, the Operator may retain records as reasonably necessary for service operation, accounting, security, consent and opt-out evidence, legal compliance, and dispute resolution, and will delete or de-identify other data in accordance with its retention practices and applicable law. These Terms do not promise a fixed export, active-system deletion, or backup-deletion period.

The Operator and its licensors retain all rights in the platform, software, designs, templates, documentation, and underlying technology. While Contractor complies with these Terms, the Operator grants Contractor a limited, non-exclusive, non-transferable right to access and use the services for Contractor's internal business purposes during the subscription term. No ownership of the platform or Operator technology transfers to Contractor.

Contractor retains rights in Customer Data and grants only the processing rights stated in Section 9. Contractor must not misuse the services, interfere with another account, attempt unauthorized access, reverse engineer the services except to the extent such restriction is prohibited by law, send unlawful or non-consented communications, or use the services in violation of third-party rights or applicable law.

The Operator will provide the services identified as included and available in the accepted plan/order summary with reasonable care and skill. Except for that express commitment and to the fullest extent permitted by law, the services and third-party integrations are provided "as available," and the Operator disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement. The Operator does not warrant uninterrupted, error-free, or universally compatible service, third-party approval, message delivery, advertising results, or business outcomes. Nothing in these Terms excludes a warranty or remedy that applicable law does not permit the parties to exclude.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, leads, goodwill, or business interruption. Each party's total aggregate liability arising out of or relating to these Terms or the services will not exceed the subscription and service fees paid or payable by Contractor to the Operator in the 12 months before the event giving rise to the claim. This limit does not restrict Contractor's payment obligations, either party's fraud or intentional misconduct, liability that applicable law does not permit to limit, or Contractor's indemnity obligations under this section. The limit does not exclude direct damages for data loss or unauthorized disclosure to the extent caused by the responsible party's breach of these Terms and permitted by applicable law.

Contractor will defend and indemnify the Operator and its personnel and service providers from third-party claims, damages, and reasonable legal fees to the extent arising from Contractor's HVAC business, products or services; Customer Data or content it supplied; its failure to obtain legally required consent or honor an opt-out; or its material breach of these Terms. Contractor's duty does not apply to the extent a claim results from the Operator's breach, negligence, or intentional misconduct. The Operator will give prompt notice, allow Contractor to control the defense with competent counsel, and provide reasonable cooperation at Contractor's expense. No settlement may impose an admission, payment, or continuing obligation on the Operator without its written consent.

The Operator will defend Contractor against a third-party claim that the unmodified platform, as provided by the Operator and used as permitted, directly infringes a United States copyright, trademark, or patent, and will pay damages finally awarded or a settlement approved in writing by the Operator. This does not cover claims arising from Customer Data, Contractor's instructions, unauthorized modification, combination with materials not supplied by the Operator, or use after a non-infringing alternative is provided. If such a claim is likely, the Operator may procure continued use, modify or replace the affected service, or terminate the affected portion and refund prepaid fees for its unused remainder. This is Contractor's exclusive remedy for a claim covered by this paragraph, subject to non-waivable law. Contractor must give prompt notice, allow the Operator to control the defense and settlement, and provide reasonable cooperation at the Operator's expense.

The Operator may suspend access to address a credible security threat, unlawful use, provider restriction, material risk to people or systems, or overdue undisputed payment. Where practicable, the Operator will give notice and a reasonable opportunity to cure. Either party may terminate for the other's material breach if it remains uncured 30 days after written notice. The Operator may terminate immediately if continued service would violate law or a provider requirement, or if fraud or a serious security threat cannot reasonably be cured. Contractor may cancel renewal as described in Section 5. The Operator may elect not to renew at the end of a paid term by giving at least 30 days' notice. If the Operator terminates a prepaid subscription for convenience before the paid term ends, the Operator will refund the unused prepaid subscription amount after termination, except where applicable law requires a greater remedy.

When access ends, Contractor's right to use the services ends. Sections concerning accrued payment obligations, data, intellectual property, indemnity, liability, dispute evidence, and other provisions that by their nature should survive will continue to the extent needed for their purpose.

Contractor may not transfer its account or these Terms without the Operator's prior written consent. The Operator may assign these Terms or transfer the service business to a successor in connection with a merger, reorganization, or sale of the service business if the successor agrees to perform the Operator's obligations. The Operator will provide notice of a material transfer and will handle any related data transfer as required by the Privacy Policy and applicable law. No transfer changes Contractor's rights or expands its obligations without consent where required by law. The Operator remains responsible for its obligations when using service providers.

These Terms, the accepted plan/order summary, the Privacy Policy, and any separately accepted written service order are the entire agreement about the services. If they conflict, a signed service order controls its specific scope and price, then these Terms, then the Privacy Policy controls only its subject matter. An amendment must be clearly disclosed; material changes take effect prospectively only after any notice and affirmative acceptance required by applicable law. Continued use alone does not create acceptance where affirmative assent is required.

These Terms are governed by Florida law, without regard to conflict-of-law rules, except that mandatory law applicable to Contractor or the transaction is not waived. Subject to non-waivable law and jurisdictional limits, the state and federal courts located in Miami-Dade County, Florida, have exclusive venue for disputes arising from these Terms, and each party consents to personal jurisdiction there. No arbitration agreement or class-action waiver is created here.

If a provision is unenforceable, it will be limited only as necessary and the rest will remain effective. A waiver must be in writing and applies only to the matter stated. The parties are independent contractors; neither is the other's agent, partner, or fiduciary. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations already due. Notices may be sent to the account email or the support address displayed at checkout. No individual who accepts for Contractor gives a personal guarantee unless that person separately signs one.

**Support:** help@southfloridahvachelp.com